Refund Policy

Your satisfaction is important to us.

✅ Refund Eligibility

You may be eligible for a refund if:

  • The item is damaged or defective
  • The wrong item was received
  • The item is not as described

⏱ Refund Timeframe

Refund requests must be made within 14 days of receiving your order.

Approved refunds will be processed to the original payment method.

Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

Shipping fees (if any) are non-refundable unless the issue was caused by us.

We are happy to help — hello@ecomzone.co.uk

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